Why Hire a Call Center For Self Storage

There are many self storage companies out there that are trying to figure out how to ensure each customer is handle property and with outstanding customer service. Naturally the person behind the desk at the self storage facility should have the most knowledge about their facility and they should be the ones to handle the calls the best. Unfortunately this is not always the case. The reality of it is, the manager on site could be good at a number of things and maybe customer service is not a top one. They could be good at managing the property but freeze up when a customer enters their doors. If you want to deliver great quality customer service to your potential tenants, it would be a great idea for you to hire a self storage call center.

Finding the right call center could be an easy thing or difficult search. There are great call centers out there with reps on their staff that do such a good job and have been in the self storage industry so long, they are now experts. It is good to have someone answering your phones that know just as much about the self storage industry as you do. Why would you try to hire an not so experienced staff to be on your team when you know there are truly some great call center s out there who have experts on hand. These reps will be able to answer most questions about self storage and your facility. If they do not know the answer, they will defer the question to their manager.

When having a call center that is knowledgeable that should make the manager on site happy. They also have to understand that the call center rep can perfect their craft because this is their only job. They do not have other responsibilities as the onsite manager does. The reps sole responsibility is to reserve spaces and get the customer down to the store for a visit. At that point the manager on site will take over and get them rented. The manager onsite should be happy about having a call center because they do not have to take phone calls as much. Now they are able to focus on other things such as their property maintenance, keeping the office clean and well stocked, etc.

If you find a good call center to help improve the quality of your self storage facility, they can be treated as an extension of your company. It is good to have a great working relationship with your call center because you are able to call them when you have a question or need to change something  or to simply inform them on a mistake they made. When a customer calls that have talked to the call center, the manager on site should refer to the call center as one of their own employees. That should make the customer’s transition from first call to renting the space much easier as well as less confusing.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.